Frances and Kevin Privacy Policy-Updated 06/01/20024
At Frances and Kevin, we take the privacy of our users seriously. This Privacy Policy outlines the types of personal information we collect, how we use that information, and the steps we take to protect your information.

Information we collect

We collect information that you voluntarily provide to us when you enquire about our course through our website or via social media. This information may include your name, email address, and any other information you choose to provide.

In addition, our website uses cookies to gather certain information about visitors, such as the type of browser used, pages visited, and IP addresses. This information is collected to help us improve the user experience on our website.

How we use the information

The personal information we collect is used to provide you with the services you request, such as sending you our newsletter or responding to your inquiries. We may also use your information to analyse website trends and to personalise your experience on our website. All information is held in Hubspot.

We will never sell or share your personal information with third parties without your consent, except as required by law or as necessary to provide you with the services you request.

How we protect your information

We take appropriate measures to protect the personal information we collect from unauthorised access, disclosure, alteration, or destruction. These measures include physical, electronic, and procedural safeguards to protect your information.

Third-party links

Our website may contain links to third-party websites, which have their own privacy policies. We are not responsible for the privacy practices or content of these websites.

Payment Information

 

When you make a purchase on our website, you may choose to pay with Klarna or PayPal, which are third-party payment service providers. Depending on the payment method you select, you will be asked to provide certain personal information, such as your name, email address, phone number, billing address, shipping address, and payment card information. This information is necessary for us to process your payment and deliver your order. We do not store or have access to your full payment card information, as this is handled by Klarna or PayPal directly. However, we may receive information about the status of your payment, such as whether it has been approved, declined, or refunded. We may also receive information about your Klarna or PayPal account, such as your account ID, email address, and country of residence. By choosing to pay with Klarna or PayPal, you agree to their respective privacy policies, which can be found here: Klarna InternationalKlarna Pay Now, PayPal. These policies explain how Klarna and PayPal collect, use, and share your personal information when you use their services. We encourage you to read them carefully before making a payment. We are not responsible for the privacy practices of Klarna or PayPal, and we have no control over how they handle your personal information.

Changes to our Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices. We will notify you of any material changes to our Privacy Policy by posting a notice on our website.

Contact us If you have any questions or concerns about our Privacy Policy, please contact us at james@francesandkevin.co.uk